Terms & Conditions
Homeguard Membership Terms and Conditions
Effective date: [Insert date]
Business name: Home Guard Assist Pty Ltd
ABN: 67830926465
Contact email: support@homeguardassist.com.au
Website: www.homeguardassist.com.au
These Terms and Conditions govern the supply of the Homeguard Membership by Home Guard Assist (“we”, “us”, “our”) to the customer (“you”, “your”).
By purchasing, activating or using the Homeguard Membership, you agree to these Terms and Conditions.
1. Membership overview
The Homeguard Membership is a subscription service for residential customers in Australia. It is designed to provide access to support, guidance, information, and other membership benefits made available by Home Guard Assist from time to time in relation to eligible household issues affecting the nominated residential property.
The Homeguard Membership is currently offered as one simple membership plan at $44.99 per month.
2. Eligibility
To purchase and use the Homeguard Membership, you must:
a. be at least 18 years old
b. provide accurate and complete account and billing information
c. hold authority to request services in relation to the nominated residential property
d. use the membership for a residential property only, unless we agree otherwise in writing
We may refuse or cancel a membership if the information provided is inaccurate, misleading, incomplete, or if we reasonably believe the membership is being used improperly.
3. Property coverage
Unless otherwise stated in writing, each Homeguard Membership applies to one nominated residential address only.
If you move house, you may request that your nominated property address be updated. We may require reasonable evidence and notice before making that change.
The membership does not automatically transfer to multiple properties, investment portfolios, commercial premises, body corporate common areas, or short-term rental operations unless expressly stated by us in writing.
4. Membership inclusions
Your membership includes access to the benefits listed on our website, confirmation email, onboarding materials, or member portal from time to time.
These benefits may include, depending on the plan offering in place at the time:
a. access to member support services
b. household issue triage and guidance
c. general information and practical next-step recommendations
d. member-only resources, checklists or digital tools
e. referral assistance or coordination support with third-party providers, where offered
Any inclusions shown on our website form part of the membership offer at the time you sign up, subject to these Terms.
5. Exclusions
Unless expressly stated otherwise, the Homeguard Membership does not include:
a. emergency response services
b. insurance or insurance-like cover
c. reimbursement for damage, loss, repairs, labour, materials or replacement items
d. physical repair work carried out by Home Guard Assist
e. guaranteed attendance by any contractor or third-party provider
f. after-hours attendance, same-day attendance, or priority scheduling unless specifically included in writing
g. works requiring a licensed electrician, plumber, gas fitter, builder, roofer or other regulated trade
h. major structural, storm, fire, flood, pest, security, or hazardous material incidents unless expressly included in writing
Any third-party services arranged or recommended are subject to separate availability, pricing, timing and terms set by the relevant provider.
6. Not an emergency service
Home Guard Assist is not an emergency service provider.
You must contact 000 or the relevant emergency authority, utility provider, insurer, landlord, strata manager, or licensed trade professional immediately where there is an urgent or dangerous situation, including but not limited to:
a. risk to life or personal safety
b. fire, smoke, gas leak or carbon monoxide risk
c. active flooding or major water escape
d. live electrical hazard
e. structural collapse risk
f. criminal activity or immediate security threat
You acknowledge that relying on the Homeguard Membership in an emergency is inappropriate and may be unsafe.
7. Membership fees and billing
The Homeguard Membership fee is $44.99 per month, unless varied in accordance with these Terms.
By subscribing, you authorise us and our payment processor to charge the applicable membership fee to your nominated payment method on a recurring monthly basis.
Billing occurs on the calendar date corresponding with the date you first subscribed, or on another billing cycle communicated by us at sign-up.
You are responsible for ensuring your payment information remains current and valid.
8. Automatic renewal
Your Homeguard Membership automatically renews each month unless cancelled before the next billing date.
By signing up, you agree to ongoing recurring monthly billing until cancellation.
We will make the auto-renewal nature of the membership clear at checkout and in your membership communications.
9. Failed payments
If a payment is declined, reversed, dishonoured or otherwise unsuccessful, we may:
a. retry the payment
b. suspend access to some or all membership benefits
c. contact you to update your payment details
d. cancel your membership if payment remains outstanding
We are not responsible for any bank fees, dishonour fees or third-party charges applied by your card issuer or payment provider.
10. Cancellation by you
You may cancel your membership at any time by:
a. using the cancellation function in your account, if available, or
b. emailing us at [insert email]
To avoid being charged for the next billing cycle, your cancellation request must be received before your next billing date.
Unless required by law, cancellation takes effect at the end of the current paid billing period. No partial month credits will be given for unused time.
We will not impose a lock-in term unless this is clearly disclosed in writing at the time of sign-up.
11. Suspension or cancellation by us
We may suspend or cancel your membership immediately if:
a. you breach these Terms
b. you misuse the membership or our support channels
c. you engage in abusive, threatening, unlawful or fraudulent conduct
d. you provide false or misleading information
e. continued supply becomes unlawful, impractical or unsafe
f. your account remains unpaid
Where appropriate, we may notify you and give you a reasonable opportunity to fix the issue before cancellation.
12. Changes to price or membership inclusions
We may update the membership price, inclusions or features from time to time.
If we make a material change, we will provide reasonable notice before the change takes effect. If you do not agree with the change, you may cancel your membership before the next billing date.
Any updated pricing will apply from your next renewal date after the notice period, unless otherwise stated.
13. Third-party providers
From time to time, we may refer you to, introduce you to, or help coordinate services with third-party contractors, trades, suppliers or service providers.
Unless we expressly state otherwise:
a. those providers are independent third parties
b. their prices, availability, workmanship, response times and terms are outside our control
c. any contract for third-party goods or services is between you and that provider
d. we do not guarantee the quality, timing or outcome of third-party work
Nothing in this clause excludes rights you may have under the Australian Consumer Law against a party legally responsible to you.
14. Access and use of the service
You agree to use the Homeguard Membership only for lawful purposes and in a reasonable manner.
You must not:
a. use the membership for commercial resale or unauthorised third-party benefit
b. misuse our website, support channels or booking systems
c. impersonate another person
d. upload malicious code or interfere with our systems
e. make repeated false, misleading or bad-faith service requests
15. Information and guidance
Any information, checklists, recommendations, troubleshooting steps or guidance supplied through the Homeguard Membership are general in nature unless expressly stated otherwise.
They are provided to help you understand possible next steps, but they are not a substitute for an on-site inspection, professional diagnosis, licensed trade advice, engineering advice, legal advice, insurance advice, or emergency assistance.
You are responsible for deciding whether to act on that information and for obtaining professional assistance where needed.
16. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
Where our services fail to comply with a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy, including resupply of services, cancellation, or refund, depending on the circumstances.
17. Refunds
Except as required by law, including under the Australian Consumer Law, membership fees are non-refundable once charged.
However, we may, in our absolute discretion, provide a full or partial refund, account credit, or alternative remedy where we consider it appropriate, including in cases of billing error or duplicate charge.
Nothing in this clause limits your rights under the Australian Consumer Law.
18. Privacy
We collect, use and store personal information in accordance with our Privacy Policy.
By using the membership, you agree that we may collect and use your information for purposes reasonably necessary to provide the membership, manage billing, communicate with you, improve our services, and comply with legal obligations.
19. Intellectual property
All content on our website and within the Homeguard Membership, including text, graphics, branding, guides, checklists, templates and digital resources, remains our property or the property of our licensors unless stated otherwise.
You may use that content for your own personal, non-commercial household use only. You must not copy, reproduce, distribute, sell, sublicence or exploit it without our prior written consent.
20. Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of data, loss of opportunity or business interruption arising from your use of, or inability to use, the membership.
To the extent permitted by law, our total liability in connection with the Homeguard Membership is limited to the amount paid by you for the membership in the 3 months immediately preceding the event giving rise to the claim.
This clause is subject to clause 16 and does not exclude liability that cannot lawfully be excluded.
21. Indemnity
You indemnify us against claims, loss, damage, liability, cost or expense arising from your misuse of the membership, your breach of these Terms, or your unlawful or negligent acts, except to the extent caused by our own negligence, misconduct, or breach of law.
22. Website availability
We aim to keep our website and member services available, but we do not guarantee uninterrupted or error-free access.
We may suspend access temporarily for maintenance, upgrades, security reasons, or circumstances beyond our reasonable control.
23. Complaints and support
If you have a complaint, billing issue or service concern, please contact us at:
Email: support@homeguardassist.com.au
Phone: 0488 010 010
Postal address: 16B Woolgoolga Avenue, West Hoxton NSW 2171 Australia
We will aim to respond within a reasonable time and work with you in good faith to resolve your concern.
24. Governing law
These Terms are governed by the laws of New South Wales, Australia.
You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from them.
25. Updates to these Terms
We may update these Terms from time to time.
If we make material changes, we will publish the updated Terms on our website and, where appropriate, notify members by email or other reasonable means.
The updated Terms will apply from the date specified on the website. If you continue your membership after the updated Terms take effect, you will be taken to have accepted them.