FAQ's
Q1. What is Home Guard Assist?
Home Guard Assist is a $44.99 a month membership service for internal home emergencies. Members get 24/7 phone triage and urgent on-site attendance for eligible plumbing, electrical, gas and essential service failures inside the home (fair use applies).
Q2. Are you a handyman or renovation service?
No. We do not do renovations, upgrades, cosmetic work or general handyman tasks. We focus on internal household emergencies that involve danger, damage or essential service failure.
Q3. What counts as an “internal emergency”?
Examples include:
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Burst internal pipes or active leaks
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Internal flooding from plumbing
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Sparking outlets or burning smells from switches
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Gas smells inside the home
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Loss of power, water or hot water where it is not caused by storms or provider issues
If you’re unsure, call us – we’ll triage the situation and advise you.
Q4. Do you cover storm damage or external issues?
No. We do not attend for storm damage or issues caused by external weather events (for example, roof damage, stormwater drains or external flooding). We focus on internal, non–storm-related issues.
Q5. Is Homeguard Membership a subscription?
Yes. Homeguard Membership is billed on a monthly subscription. While your membership is active, your household has access to our phone triage and eligible emergency on-site attendance.
Q6. How do I join?
You can join online via our website. Simply select Homeguard Membership, complete your details and payment, and we’ll email your membership confirmation and emergency contact number.
Q7. What areas do you service?
We currently support homes in [insert service area – e.g. Greater Sydney / specific regions]. If you’re unsure whether your address is covered, please contact us before joining.
Q8. What happens when I call during an emergency?
We will:
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Confirm your details and location
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Ask a few quick questions about what’s happening
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Talk you through immediate safety steps
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Help you isolate gas, water or power where appropriate
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Decide whether urgent on-site attendance is needed
Q9. What if I have a life-threatening emergency?
If at any time you believe there is a risk to life, a fire or a medical emergency, call 000 immediately. Contact us only once it is safe to do so.
Q10. Can I cancel my membership?
Yes. You can cancel your membership by contacting us at [support email]. Any cancellation will take effect in line with the terms set out in our Membership Terms and Conditions.